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Refund & Return Policy
We take great pride in providing our customers with top-quality products and services. Your satisfaction is important to us, which is why we offer a transparent and hassle-free return process. By making a purchase from www.stepverve.shop, you agree to the terms outlined below.
Returns are accepted under the following conditions:
Timeframe: Returns must be initiated within 30 calendar days from the date of delivery.
Condition: The item must be unused, undamaged, and in original condition, including all packaging, tags, and accessories.
Proof of Purchase: A valid order number or receipt is required to process the return.
Certain items are excluded from this return policy, such as:
Items marked as final sale or non-returnable
Custom or personalized products
Perishable goods (e.g., food, plants)
Digital products (e.g., e-books, software) once opened
If you wish to return an item, please follow these steps:
Initiate Your Return
Visit www.stepverve.shop/returns and enter your order details. Select the item(s) you wish to return and specify your return reason.
Choose Your Refund Option
Refund to the original payment method: A $10 return shipping fee will be deducted from your refund.
Store Credit: Returns for store credit are free of shipping fees. Store credit is valid for one year from the issue date.
Prepare Your Return Package
Print your return shipping label from the portal and pack your item securely in the original packaging. Ensure all tags and accessories are included.
Ship the Item Back
Drop your return package at the nearest [carrier] location. Retain the tracking number for your reference.
Once your return is processed, you will receive an email confirming your refund or store credit.
Return Shipping: A $10 restocking fee will be deducted from refunds for returns made to the original payment method.
Free Returns: Returns for store credit do not incur a shipping fee.
Original Shipping: Original shipping fees are non-refundable, except when an item is defective or incorrectly shipped.
Refunds are typically processed within 7–10 business days from the date we receive and inspect your returned item. Refunds to credit cards, PayPal, or other payment systems may take an additional 3–5 business days to appear in your account due to processing times of financial institutions.
Store credit is issued immediately and can be used for any future purchase at www.stepverve.shop.
If the product you received is defective, damaged, or incorrect, please contact us within 7 days of delivery. In such cases:
You will receive a prepaid return label.
We will either offer a replacement or issue a full refund once the return is received.
You may also choose to receive store credit if preferred.
Please ensure that the product is returned in its original packaging with all accessories and documents included.
For international customers (outside the United States), the following applies:
Return Shipping Costs: You are responsible for the return shipping fees.
Customs Duties and Taxes: Any customs duties, import taxes, or related fees are the responsibility of the customer and are non-refundable.
Trackable Returns: For your protection, we recommend using a trackable shipping service for international returns, as we are not responsible for items lost in transit.
We do not process direct exchanges. If you wish to exchange an item for a different size, color, or model, please:
Return the original item following the steps above.
Place a new order for the desired item on our website.
You may cancel your order at any time before it is shipped. If you wish to cancel an order, please visit www.stepverve.shop/orders or use the contact details found in the website footer. Once an order is shipped, it cannot be canceled, and you must follow the return procedure.
All refunds will be issued to the original payment method or as store credit, depending on your choice.
Non-refundable items: Some items, such as personalized products, clearance items, and digital goods, are non-refundable as indicated during the checkout process.
We reserve the right to amend this Refund & Return Policy at any time. Any changes will be posted on this page. Please review the Policy regularly to stay informed about our return process.
For more details or questions about our return policy, please visit our website or refer to the contact section at the bottom of the page.
Thank you for shopping with www.stepverve.shop! We are committed to ensuring your shopping experience is smooth and enjoyable. If you need assistance, our customer service team is here to help.
